+60 13 865 8484 / +60 10 815 8484 reservation@nhtravel.com

Terms & Conditions

Home Terms & Conditions

1. Delivery and Collection Fee

Additional charge of RM15.00 per trip for delivery and collection before 08:30 and after 17:30

2. Driver’s Age And Licence Requirements

The drivers must be between 25 and 65 years old. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

3. Minimum Rental

Minimum rental is one day (24 hours). Extension above 12 hours consider full day rate.

4. Vehicle Collection

Please bring a photocopy of your identity card/passport, driving licences, business card or any relevant document to verify your working/home address.

During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility.

5. Insurance & Excess

All vehicles are fully insured with standard motor vehicle policy. However the hirer is responsible for excess not exceeding RM2,000 (Group A), RM3,000 (Group B), RM5,000 (Group C) and RM10,000 (Group D).

The hirer can reduce the excess to RM500 (Group A – B) and RM1,000 (Group C – D) by purchasing optional Excess Protection for RM20.00 per day (Group A), RM30.00 per day (Group B), RM40.00 per day (Group C) and RM50.00 per day (Group D).

All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.

The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.

For damage which involves a third party, the hirer is required to get information from the third party driver which include the driver’s name, IC/Passport, driving licence and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer’s responsibility and subjected to the above excess or excess protection.

The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.

The hirer is required to contact our representatives to inform us for any event of accidents or car theft.

A police report should be made within 24 hours after the accidents or from the time you’ve found out the theft or loss. The police report should be obtained in writing.

6. Security Deposit

The hirer is required to pay a security deposit of minimum RM300 (subject to car group and rental duration). The security deposit will be refunded upon returned of the vehicles if no damages had occured and no summons had appeared during the rental period.

7. Penalties

Smoking is prohibited inside the car. Penalty RM500 will be charged for cleaning any unpleasant odour.

All traffic/parking summons (if any) will be under hirer responsibility. Penalty RM100 will be charged if the customer failed to pay the summons within the time specified after we send notification.

For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of RM1.00 per KM after 500 KM exceeding the service limit

8. Speed Limit

The renter are responsible for all parking fees or Traffic/JPJ/DBKK fines/compound incurred during the rental period.

9. Returning The Vehicle

Please inform us if you want to return or extend the rental

10. Cancellation Policy

No refund for any cancellation/amendment. Any amendment date and type of car are subject to availability.

11 .Rental Radius (KM)

Rental area is within a RADIUS of 200km (by road) from Kota Kinabalu town. Driving over 200km from Kota Kinabalu will be charged minimum RM200 and subject to company permission.